Return Policy
If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem at info@juicipro.com. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3-4 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.
REPLACEMENT/REFUND EXEMPTIONS
Juici Pro will not grant a refund, credit your account, or replace a produced product in case of:
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Buyer's Remorse – We do not refund orders for buyer’s remorse.
Product is created, but not yet shipped - In case, you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.
LATE OR MISSING REFUNDS
If you particularly requested a cash refund, then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.
Mission Statement
We pride ourselves on offering an extensive range of high-quality vitamins and supplements at affordable prices, ensuring that optimal health is accessible to all. Your journey to wellness begins with our thoughtfully curated selection, providing potent and reliable solutions to support your unique health goals.